Terms of Service

SwiftBill Automations LLC – Master Services Agreement

Effective date: July 11, 2025

Parties: SwiftBill Automations LLC (“SwiftBill”, “we”) and the client identified in the applicable Order Form or Statement of Work (“SOW”) (“Client”).

1) Services & Timeline
SwiftBill will deliver a done-for-you automation sprint using n8n/Zapier and related tooling as described in the Order Form/SOW.

Targets:
- Business/Complete ≈ 72 hours from Kickoff to Handoff
- Starter ≈ 48 hours
Targets assume timely Client participation.

2) Client Responsibilities
Provide an available decision-maker. Supply 2–3 representative sample records. Grant least-privilege access (Client enters API keys into n8n Credentials or equivalent — no secrets by email). Complete reviews promptly.

Terms of Service

SwiftBill Automations LLC – Master Services Agreement

Effective date: July 11, 2025

Parties: SwiftBill Automations LLC (“SwiftBill”, “we”) and the client identified in the applicable Order Form or Statement of Work (“SOW”) (“Client”).

1) Services & Timeline
SwiftBill will deliver a done-for-you automation sprint using n8n/Zapier and related tooling as described in the Order Form/SOW.

Targets:
- Business/Complete ≈ 72 hours from Kickoff to Handoff
- Starter ≈ 48 hours
Targets assume timely Client participation.

2) Client Responsibilities
Provide an available decision-maker. Supply 2–3 representative sample records. Grant least-privilege access (Client enters API keys into n8n Credentials or equivalent — no secrets by email). Complete reviews promptly.

Terms of Service

SwiftBill Automations LLC – Master Services Agreement

Effective date: July 11, 2025

Parties: SwiftBill Automations LLC (“SwiftBill”, “we”) and the client identified in the applicable Order Form or Statement of Work (“SOW”) (“Client”).

1) Services & Timeline
SwiftBill will deliver a done-for-you automation sprint using n8n/Zapier and related tooling as described in the Order Form/SOW.

Targets:
- Business/Complete ≈ 72 hours from Kickoff to Handoff
- Starter ≈ 48 hours
Targets assume timely Client participation.

2) Client Responsibilities
Provide an available decision-maker. Supply 2–3 representative sample records. Grant least-privilege access (Client enters API keys into n8n Credentials or equivalent — no secrets by email). Complete reviews promptly.

Fees, Changes & Acceptance

3) Fees, Payment, Non-Payment & Suspension:
- 50% deposit due on signature. 50% due at Handoff.
- Prices are exclusive of taxes
- Overdue amounts accrue 1.5%/month (or max allowed).
- SwiftBill may suspend work with 5 days’ email notice unpaid.

4) Changes: Out-of-SOW work requires a written change order with revised price/timing.
5) Acceptance & Deemed Acceptance: SwiftBill demos in Safe Mode. Handoff=Go LIVE together/verify 5 real records. Acceptance = Passes. No material non-conformity in 5 business days = deemed accepted.

6) Support & Post-Acceptance Changes:
- 30-day defect-only support for in-scope, remote only.
- Post-acceptance edits (including by 3rd-party API/UI changes) are out-of-scope and quoted at regular rates.

Fees, Changes & Acceptance

3) Fees, Payment, Non-Payment & Suspension:
- 50% deposit due on signature. 50% due at Handoff.
- Prices are exclusive of taxes
- Overdue amounts accrue 1.5%/month (or max allowed).
- SwiftBill may suspend work with 5 days’ email notice unpaid.

4) Changes: Out-of-SOW work requires a written change order with revised price/timing.
5) Acceptance & Deemed Acceptance: SwiftBill demos in Safe Mode. Handoff=Go LIVE together/verify 5 real records. Acceptance = Passes. No material non-conformity in 5 business days = deemed accepted.

6) Support & Post-Acceptance Changes:
- 30-day defect-only support for in-scope, remote only.
- Post-acceptance edits (including by 3rd-party API/UI changes) are out-of-scope and quoted at regular rates.

Fees, Changes & Acceptance

3) Fees, Payment, Non-Payment & Suspension:
- 50% deposit due on signature. 50% due at Handoff.
- Prices are exclusive of taxes
- Overdue amounts accrue 1.5%/month (or max allowed).
- SwiftBill may suspend work with 5 days’ email notice unpaid.

4) Changes: Out-of-SOW work requires a written change order with revised price/timing.
5) Acceptance & Deemed Acceptance: SwiftBill demos in Safe Mode. Handoff=Go LIVE together/verify 5 real records. Acceptance = Passes. No material non-conformity in 5 business days = deemed accepted.

6) Support & Post-Acceptance Changes:
- 30-day defect-only support for in-scope, remote only.
- Post-acceptance edits (including by 3rd-party API/UI changes) are out-of-scope and quoted at regular rates.

IP, Confidentiality & Warranties

7) Intellectual Property & License: Client owns Deliverables in Client’s environment. SwiftBill retains rights to pre-existing/generic know-how.
- Grant: Non-exclusive license to Client for such materials as incorporated. Open-source under their own licenses.

8) Confidentiality, Security & Subcontractors:
- Each party protects Confidential Information.
- Credentials in Client systems; SwiftBill removed at Handoff.
- Subcontractors are bound by confidentiality/security.
- Confidentiality survives 3 years (trade secrets survive while secret).

9) Warranties & Disclaimers:
- SwiftBill warrants professional/workmanlike service.
- 3rd-party services (n8n, Google, Zoom, etc) ”as is”.
- All other warranties disclaimed to the fullest extent allowed.

IP, Confidentiality & Warranties

7) Intellectual Property & License: Client owns Deliverables in Client’s environment. SwiftBill retains rights to pre-existing/generic know-how.
- Grant: Non-exclusive license to Client for such materials as incorporated. Open-source under their own licenses.

8) Confidentiality, Security & Subcontractors:
- Each party protects Confidential Information.
- Credentials in Client systems; SwiftBill removed at Handoff.
- Subcontractors are bound by confidentiality/security.
- Confidentiality survives 3 years (trade secrets survive while secret).

9) Warranties & Disclaimers:
- SwiftBill warrants professional/workmanlike service.
- 3rd-party services (n8n, Google, Zoom, etc) ”as is”.
- All other warranties disclaimed to the fullest extent allowed.

IP, Confidentiality & Warranties

7) Intellectual Property & License: Client owns Deliverables in Client’s environment. SwiftBill retains rights to pre-existing/generic know-how.
- Grant: Non-exclusive license to Client for such materials as incorporated. Open-source under their own licenses.

8) Confidentiality, Security & Subcontractors:
- Each party protects Confidential Information.
- Credentials in Client systems; SwiftBill removed at Handoff.
- Subcontractors are bound by confidentiality/security.
- Confidentiality survives 3 years (trade secrets survive while secret).

9) Warranties & Disclaimers:
- SwiftBill warrants professional/workmanlike service.
- 3rd-party services (n8n, Google, Zoom, etc) ”as is”.
- All other warranties disclaimed to the fullest extent allowed.

Indemnity, Liability, Cancellation

10) Indemnification
- By Client: Defend/indemnify SwiftBill from claims from Client Data/instructions/misuse.
- By SwiftBill: Defend/indemnify Client from claims SwiftBill’s proprietary templates/snippets infringe US IP right; SwiftBill may modify/replace/refund.

11) Limitation of Liability
- Each party’s liability capped at fees paid in prior 60 days.
- Cap does not apply to: breach of Confidentiality, indemnity, payment.
- No liability for indirect, incidental, special, exemplary, or consequential damages.

12) Cancellation & Refunds: See Refunds & Cancellations Policy (incorporated by reference). Deposits are non-refundable once Kickoff begins.

Indemnity, Liability, Cancellation

10) Indemnification
- By Client: Defend/indemnify SwiftBill from claims from Client Data/instructions/misuse.
- By SwiftBill: Defend/indemnify Client from claims SwiftBill’s proprietary templates/snippets infringe US IP right; SwiftBill may modify/replace/refund.

11) Limitation of Liability
- Each party’s liability capped at fees paid in prior 60 days.
- Cap does not apply to: breach of Confidentiality, indemnity, payment.
- No liability for indirect, incidental, special, exemplary, or consequential damages.

12) Cancellation & Refunds: See Refunds & Cancellations Policy (incorporated by reference). Deposits are non-refundable once Kickoff begins.

Indemnity, Liability, Cancellation

10) Indemnification
- By Client: Defend/indemnify SwiftBill from claims from Client Data/instructions/misuse.
- By SwiftBill: Defend/indemnify Client from claims SwiftBill’s proprietary templates/snippets infringe US IP right; SwiftBill may modify/replace/refund.

11) Limitation of Liability
- Each party’s liability capped at fees paid in prior 60 days.
- Cap does not apply to: breach of Confidentiality, indemnity, payment.
- No liability for indirect, incidental, special, exemplary, or consequential damages.

12) Cancellation & Refunds: See Refunds & Cancellations Policy (incorporated by reference). Deposits are non-refundable once Kickoff begins.

Other Legal Terms

13) Publicity: SwiftBill may list Client name and logo as a customer unless Client opts out by email.

14) Communications: Email & SMS notifications possible (with consent). SMS consent is revocable by replying STOP (HELP for help). Opt-in/consent info not shared with third parties.

15) Force Majeure: No liability/fault for delays due to events beyond reasonable control. Timelines extend accordingly.
16) Term & Termination: Continues until SOWs complete/terminated. Either party may terminate for material breach if uncured after 10 days’ notice. Pay for completed work; deposits per Section 12.

Other Legal Terms

13) Publicity: SwiftBill may list Client name and logo as a customer unless Client opts out by email.

14) Communications: Email & SMS notifications possible (with consent). SMS consent is revocable by replying STOP (HELP for help). Opt-in/consent info not shared with third parties.

15) Force Majeure: No liability/fault for delays due to events beyond reasonable control. Timelines extend accordingly.
16) Term & Termination: Continues until SOWs complete/terminated. Either party may terminate for material breach if uncured after 10 days’ notice. Pay for completed work; deposits per Section 12.

Other Legal Terms

13) Publicity: SwiftBill may list Client name and logo as a customer unless Client opts out by email.

14) Communications: Email & SMS notifications possible (with consent). SMS consent is revocable by replying STOP (HELP for help). Opt-in/consent info not shared with third parties.

15) Force Majeure: No liability/fault for delays due to events beyond reasonable control. Timelines extend accordingly.
16) Term & Termination: Continues until SOWs complete/terminated. Either party may terminate for material breach if uncured after 10 days’ notice. Pay for completed work; deposits per Section 12.

Notices, Venue, Final Terms

17) Notices & E-signatures: Email to SOW addresses, deemed sent if not bounced. Electronic signatures (e.g. DocuSign) valid.

18) Governing Law & Venue: Texas (Harris County) law governs; exclusive venue in its state and federal courts.

19) Entire Agreement & Precedence: MSA plus SOW/Order Form = entire agreement. SOW controls if conflict.

Notices, Venue, Final Terms

17) Notices & E-signatures: Email to SOW addresses, deemed sent if not bounced. Electronic signatures (e.g. DocuSign) valid.

18) Governing Law & Venue: Texas (Harris County) law governs; exclusive venue in its state and federal courts.

19) Entire Agreement & Precedence: MSA plus SOW/Order Form = entire agreement. SOW controls if conflict.

Notices, Venue, Final Terms

17) Notices & E-signatures: Email to SOW addresses, deemed sent if not bounced. Electronic signatures (e.g. DocuSign) valid.

18) Governing Law & Venue: Texas (Harris County) law governs; exclusive venue in its state and federal courts.

19) Entire Agreement & Precedence: MSA plus SOW/Order Form = entire agreement. SOW controls if conflict.

Privacy Policy

Effective date: July 11, 2025

What we collect. Contact info (name, email, phone), company details, project files/metadata, log data, and payment metadata from processors (no card numbers stored by us).

How we use it. To deliver services (scoping, build, support), schedule meetings, process payments (via Stripe), and communicate updates.

Processors. We use reputable providers such as Google Workspace, Calendly, Zoom, Stripe, DocuSign, and (optionally) n8n Cloud at the client’s election.

Retention & Security. We keep project data for service delivery and support, then minimize/erase upon request where feasible. We use access controls, MFA, and least-privilege practices.

Your choices. You may opt out of non-essential emails. For data requests, contact email.

International transfers. Data may be processed in the U.S. and other locations by our processors.

SMS Disclosures & Consent.

- By checking the SMS box in our Order Form, you consent to receive service-related texts (scheduling, updates). Message/data rates may apply. Reply STOP to opt out, HELP for help.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This Privacy Policy is intended to match the style and annotation formatting as our Terms. If you have questions or requests regarding your data, please contact our support email.

Privacy Policy

Effective date: July 11, 2025

What we collect. Contact info (name, email, phone), company details, project files/metadata, log data, and payment metadata from processors (no card numbers stored by us).

How we use it. To deliver services (scoping, build, support), schedule meetings, process payments (via Stripe), and communicate updates.

Processors. We use reputable providers such as Google Workspace, Calendly, Zoom, Stripe, DocuSign, and (optionally) n8n Cloud at the client’s election.

Retention & Security. We keep project data for service delivery and support, then minimize/erase upon request where feasible. We use access controls, MFA, and least-privilege practices.

Your choices. You may opt out of non-essential emails. For data requests, contact email.

International transfers. Data may be processed in the U.S. and other locations by our processors.

SMS Disclosures & Consent.

- By checking the SMS box in our Order Form, you consent to receive service-related texts (scheduling, updates). Message/data rates may apply. Reply STOP to opt out, HELP for help.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This Privacy Policy is intended to match the style and annotation formatting as our Terms. If you have questions or requests regarding your data, please contact our support email.

Privacy Policy

Effective date: July 11, 2025

What we collect. Contact info (name, email, phone), company details, project files/metadata, log data, and payment metadata from processors (no card numbers stored by us).

How we use it. To deliver services (scoping, build, support), schedule meetings, process payments (via Stripe), and communicate updates.

Processors. We use reputable providers such as Google Workspace, Calendly, Zoom, Stripe, DocuSign, and (optionally) n8n Cloud at the client’s election.

Retention & Security. We keep project data for service delivery and support, then minimize/erase upon request where feasible. We use access controls, MFA, and least-privilege practices.

Your choices. You may opt out of non-essential emails. For data requests, contact email.

International transfers. Data may be processed in the U.S. and other locations by our processors.

SMS Disclosures & Consent.

- By checking the SMS box in our Order Form, you consent to receive service-related texts (scheduling, updates). Message/data rates may apply. Reply STOP to opt out, HELP for help.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This Privacy Policy is intended to match the style and annotation formatting as our Terms. If you have questions or requests regarding your data, please contact our support email.

Refunds & Cancellations

SwiftBill Automations LLC – Refunds & Cancellations

Effective date: July 11, 2025

Deposits. 50% deposit is due at signature. Once Kickoff begins, the deposit is non‑refundable.

Client cancellation:
- More than 24 hours before Kickoff: Refund any amount paid—beyond the deposit.
- 24 hours before or after Kickoff: Deposit forfeited. Any additional prepayment is refunded pro‑rata for unperformed work.

Delivery guarantee. If SwiftBill delays the scheduled Handoff by more than 24 hours (measured from the agreed Handoff start time), excluding delays caused by Client, third-party outages/changes, or force majeure, Client may choose one of the following remedies:
1. Reschedule the Handoff to the next available slot within 3 business days; or
2. Receive a service credit equal to 20% of the unpaid final installment (i.e., 10% of the total project fee). If the project has already been paid in full, the credit equals 10% of the total fee and will be refunded or applied to future services, at Client’s election.

Notes:
- One credit maximum per SOW; credits don’t stack and expire 6 months after issuance.
- This clause doesn’t apply where the delay results from Client dependencies, scope changes, or force majeure.

Defect window: 30 days post‑Handoff, in‑scope defects are fixed at no charge.

Chargebacks: Please contact us to resolve issues. Unauthorized chargebacks may result in suspension of service.

Refunds & Cancellations

SwiftBill Automations LLC – Refunds & Cancellations

Effective date: July 11, 2025

Deposits. 50% deposit is due at signature. Once Kickoff begins, the deposit is non‑refundable.

Client cancellation:
- More than 24 hours before Kickoff: Refund any amount paid—beyond the deposit.
- 24 hours before or after Kickoff: Deposit forfeited. Any additional prepayment is refunded pro‑rata for unperformed work.

Delivery guarantee. If SwiftBill delays the scheduled Handoff by more than 24 hours (measured from the agreed Handoff start time), excluding delays caused by Client, third-party outages/changes, or force majeure, Client may choose one of the following remedies:
1. Reschedule the Handoff to the next available slot within 3 business days; or
2. Receive a service credit equal to 20% of the unpaid final installment (i.e., 10% of the total project fee). If the project has already been paid in full, the credit equals 10% of the total fee and will be refunded or applied to future services, at Client’s election.

Notes:
- One credit maximum per SOW; credits don’t stack and expire 6 months after issuance.
- This clause doesn’t apply where the delay results from Client dependencies, scope changes, or force majeure.

Defect window: 30 days post‑Handoff, in‑scope defects are fixed at no charge.

Chargebacks: Please contact us to resolve issues. Unauthorized chargebacks may result in suspension of service.

Refunds & Cancellations

SwiftBill Automations LLC – Refunds & Cancellations

Effective date: July 11, 2025

Deposits. 50% deposit is due at signature. Once Kickoff begins, the deposit is non‑refundable.

Client cancellation:
- More than 24 hours before Kickoff: Refund any amount paid—beyond the deposit.
- 24 hours before or after Kickoff: Deposit forfeited. Any additional prepayment is refunded pro‑rata for unperformed work.

Delivery guarantee. If SwiftBill delays the scheduled Handoff by more than 24 hours (measured from the agreed Handoff start time), excluding delays caused by Client, third-party outages/changes, or force majeure, Client may choose one of the following remedies:
1. Reschedule the Handoff to the next available slot within 3 business days; or
2. Receive a service credit equal to 20% of the unpaid final installment (i.e., 10% of the total project fee). If the project has already been paid in full, the credit equals 10% of the total fee and will be refunded or applied to future services, at Client’s election.

Notes:
- One credit maximum per SOW; credits don’t stack and expire 6 months after issuance.
- This clause doesn’t apply where the delay results from Client dependencies, scope changes, or force majeure.

Defect window: 30 days post‑Handoff, in‑scope defects are fixed at no charge.

Chargebacks: Please contact us to resolve issues. Unauthorized chargebacks may result in suspension of service.